Privacy policy

Last updated: July 26, 2025

Play Tech AI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Play Tech AI is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@playtechai.com or contact us at ROWLANDS - 187, Botley Road, Burridge, Southampton, ENG, SO31 1BJ, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.

Privacy safety and Security for Buddy MiAi Chatbot -

We take privacy, security and toy safety very seriously and on the privacy and security side this is headed up internally by our very own Chief Cybersecurity and Technical Officer.

Not only do we have the full testing requirements for Buddy MiAi Chatbot, we have taken into consideration all that is needed to keep children safe while using Playtech Ai products.

Below are some of the things we have in place or working towards.

Full testing requirements -

Test Certs in place

General: CE,

RoHS

Toy Safety: EN 71,

EN 62115 New Mandate:

EN 18031

Data Compliance: GDPR 3rd-Party Certification

Regarding data held by Play Tech Ai Ltd on the device or our servers is pretty much non-existent.

There are no email details, home addresses, financials, parent/guardian, child's ages or even full names stored on the device or servers.

On the startup screen the only information asked for is the child's first name or the name the parent/guardian wishes Buddy to refer to the child by in conversation.

Buddy is run on our own servers here in the UK, and supported by AWS. That way we have round-the-clock management of the servers. We have two servers for Buddy MiAi Chatbot running, so if one server goes down, we have a second for back up to minimise any issues of Buddy being offline.

No information or data is stored or collected for the child or parent/guardian.

We do not collect any personally identifiable information (PII) that could risk the child's privacy or safety. Play Tech AI Ltd complies with regulations like the Children’s Online Privacy Protection Act (COPPA) and we are FCC and CE-certified. As per requirements from the European Union, confirming the designed standards that apply to Buddy MiAi Chatbot including GDPR.

All apps that are preloaded into Playtech Ai products are appropriate for the age group the product is intended for.

We prioritise privacy and security by encrypting all information and using the highest standards of protection to safeguard the child while using the device. Here’s how we ensure your child's data remains secure:

Minimal Data Collection: The only data collected is a child's first name or the name the parent/guardian wishes Buddy to refer to the child by.
No Cloud Storage: Play Tech Ai does not store any data on the company’s server or cloud.
Full Parental Control: The parent/guardian, has complete control over the child's data and access. Buddy is preloaded with parental controls; the child cannot access any options settings or additional apps not preloaded for the child on the device without the parent/gradian entering the parental password. The child can only access preloaded child friendly apps and browser.
No Data Sharing: We do not share, sell, or provide data to any third parties.

Buddy - MiAi Chatbot is COPPA-compliant, meaning we adhere to the FTC’s regulations for protecting children's privacy and safety. Rest assured, the child's privacy is our top priority.

Our servers will run on AWS for additional security and privacy. Below is some information on the way Buddy works/interacts with the child and how we work on AWS.

The working principles behind ChatGPT and AWS Amazon servers -

Buddy MiAi Chatbot is based on the Android system as its software platform. This system provides the underlying drivers and operating environment for Buddy's hardware components, such as processors, sensors, displays, and speakers, ensuring that all the hardware can all work together.

Artificial Intelligence Interaction -

• Natural Language Processing: When a user asks a question to Buddy, Buddy's microphone receives the sound signal and converts it into an electrical signal. Then, through speech recognition technology, it is transformed into text. Subsequently, using natural language processing technology, the text is analysed to understand the user's intention.

• ChatGPT Integration: The processed text will be sent to the API interface of ChatGPT. Based on its large-scale pre-trained language model and deep learning algorithms, ChatGPT generates the corresponding response text and returns the result to Buddy.

• Speech Synthesis: When a child speaks, Buddy converts the received response text into a speech signal through speech synthesis technology, which drives the speaker to play out voice interaction with the user.

Data Storage and Cloud Computing -

• Data Storage: Various data generated during the operation of Buddy such as user interaction records and learning progress, will be stored in local storage devices. At the same time, to achieve data backup and multi-device sharing, some data will also be synchronized to AWS server.

• Cloud Computing Services: AWS provides Buddy with powerful cloud computing resources. When Buddy needs to perform large-scale data processing, model training, or complex computing tasks, it can utilise the computing capabilities of AWS to complete these tasks.

How does AWS ensure data security? It mainly includes the following aspects:

Physical Security -

• Data Centre Protection: AWS's data centres employ advanced physical security measures, such as multi-layer access control, video surveillance, and biometric technology, to restrict unauthorised personnel from entering.

Data Encryption -

• Storage Encryption: AWS offers various encryption methods, such as Amazon S3 server-side encryption, which can encrypt data stored in S3 to ensure the security of data in a static state.

• Transmission Encryption: Supports the use of encryption protocols like SSL/TLS to encrypt data during transmission, preventing data from being stolen or tampered with during network transmission.

At Play Tech Ai Ltd, we are working towards being KidSafe Certified. KidSafe is an independent safety certification service and seal-of-approval program designed exclusively for children-friendly websites and technologies. We intend to have this certification in place before August 2025. Learn more about the https://kidsafeseal.com/aboutourprogram.html

Play Tech Ai products are uniquely designed for all children, offering the child tailored features and a safer experience compared to general voice assistants such as Alexa or Siri.

Below is why Buddy MiAi Chatbot is a better option for your child:

Child-Centric Design: Unlike general voice assistants designed for all age groups, Buddy focuses entirely on children, offering interactive, educational, and age-appropriate content curated by educators and child experts.
Educational Focus: Buddy is specifically designed to promote learning, providing personalised conversations, quizzes, and activities that encourage cognitive development in every child. General assistants like Alexa or Siri do not offer such tailored educational content for children.
Privacy and Safety: Play Tech Ai products are COPPA compliant and we are working towards KidSafe Certification, ensuring the child's data is handled with the highest standards of security. Buddy collects minimal information necessary for personalised learning. In contrast, other general voice assistants collect broader data with fewer child-specific privacy safeguards.
Interactive Engagement: Buddy engages in emotionally intelligent, child-friendly conversations, making interactions both educational and entertaining. Other general assistants are more functional and not designed for meaningful interactions with children.

By choosing Buddy MiAi Chatbot, you’re providing the child with a device that’s built for learning, privacy, and safe engagement and tailored specifically for the child's needs.